Response times
Our support team is small but responsive. General questions and bug reports are usually answered within 24–48 hours on business days. Business, press and partnership enquiries may take a little longer as they're routed to the right person. If your request is urgent — for example, a privacy or data-removal request — please say so clearly in your subject line so we can prioritise it.
We don't use ticketing software that buries your message in a queue behind a bot — every email to support@compressimage.in is read by an actual person on our team. If you've written in before about the same issue, feel free to reply to that same email thread rather than starting a new one; it helps us keep the full context in one place and get back to you faster.
Our commitment when you write to us
We take every message seriously, whether it's a one-line bug report or a detailed partnership proposal. When you contact Compress Image, here's what you can expect from us:
- A human reply, not an automated canned response, within our stated response window.
- Your message and any details you share are used only to respond to your enquiry — never sold or shared for marketing, consistent with our Privacy Policy.
- If we can't solve your problem immediately, we'll tell you honestly what we're doing about it and roughly when to expect an update.
- If you report a genuine bug, we'll let you know once it's fixed rather than leaving you wondering.
What to include in a bug report
To help us fix problems quickly, please include as much of the following as you can when you email us about a bug:
- Which tool you were using (for example, Compress Image or Resize Image).
- Your browser and device (for example, Chrome on Windows, Safari on iPhone).
- The file format and approximate size of the image you uploaded.
- What you expected to happen, and what happened instead.
Follow along & stay updated
Beyond direct support, the easiest way to keep up with new tools, format updates and tips is to check back on our blog every so often, or bookmark our all tools page. We announce new releases there before anywhere else, and many of the questions we get by email are already answered in a recent post. If you're searching for a specific how-to — say, how to hit an exact KB target when compressing, or which format to pick between JPG, PNG and WebP — it's worth a quick search there first.
Other ways to reach us
You can also find us on social media, linked in the footer of every page, for announcements and quick updates. For anything related to how your data and images are handled, our Privacy Policy and Disclaimer pages have the full details, and cover most data-related questions before you even need to ask.
Business, press & partnership enquiries
If you represent a business, publication, or organisation and want to talk about integrations, bulk licensing, sponsorships, or a press mention, please email support@compressimage.in with "Business enquiry" in the subject line. Include a short description of your organisation, what you're looking to do, and the best way to reach you back — this helps us route your message to the right person the first time, instead of going back and forth over email.
Careers & collaboration
We occasionally work with freelance writers, translators and developers who care about building fast, honest, privacy-respecting tools. If that sounds like you, send a short introduction and a link to relevant work to support@compressimage.in. We keep a small team on purpose, so we can't promise a role for every enquiry, but we do read and reply to every message.
Languages & support hours
Our support team primarily replies in English, though we're often able to help in a handful of other languages depending on who's available — feel free to write to us in your preferred language and we'll do our best. We monitor support@compressimage.in during standard business hours on weekdays; messages sent over the weekend or on public holidays are picked up on the next working day.
Quick answers before you write in
Do I need an account to use the tools? No. Every core tool on Compress Image works without signing up — see our About Us page for more on how the site works.
Is my photo stored after I use a tool? No, uploaded files are processed and then automatically deleted — details are in our Privacy Policy.
Can I request a new tool or format? Yes — that's exactly what our feature-request channel above is for. We prioritise requests we hear about often.
Something looks broken on mobile — who do I tell? Please use the "Report a bug" option above and mention your device and browser so we can reproduce the issue quickly.